Shipping and Delivery

Commonly asked delivery questions

How long will the delivery take?
Typically, your package should reach you within 1-3 days of placing an order in a merchant shop. Why the huge difference in delivery time?: delivery l...
Wed, 2 Dec, 2020 at 9:33 PM
Is the delivery time flexible?
We understand that you might not always be available at the time for delivery. We recommend that you have someone wait for the delivery of the package or ha...
Wed, 2 Dec, 2020 at 9:52 PM
Who is billed for deliveries?
Typically your customer pays for delivery. The delivery rates are calculated on checkout and vary based on the following individual or combined factors: W...
Wed, 2 Dec, 2020 at 9:41 PM
Can I return a faulty item?
For Customers: To return faulty items, reach out to the shop where you made the order and discuss with the seller on how to make a return. For Sellers: ...
Wed, 2 Dec, 2020 at 9:56 PM
Can I change my delivery address?
We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.
Wed, 9 Dec, 2020 at 9:05 PM
What are my delivery options?
Anzili delivers to your doorstep. In the event that you won't be home or we're unable to reach you at the time of delivery, we may communicate ...
Mon, 14 Dec, 2020 at 6:47 PM
Will I have to sign for my package?
When you complete a purchase, you will receive a 6-9 alphanumeric delivery code on your payment SMS from us. You're requested to provide this code ...
Mon, 14 Dec, 2020 at 6:55 PM
Does Anzili ship internationally?
Yes. However this depends on the shop from which you're shopping. If the vendor doesn't offer the international shipping, reach out to them to...
Mon, 14 Dec, 2020 at 6:58 PM
About Delivery Guarantees
We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly mark...
Mon, 14 Dec, 2020 at 7:02 PM
Delivery times across Kenya.
When delivering within Kenya, your order will arrive within these delivery estimates based on your location and selected shipping speed. Destination Sta...
Mon, 14 Dec, 2020 at 8:44 PM