Anzili Help Center

Typically, your package should reach you within 1-3 days of placing an order in a merchant shop. Why the huge difference in delivery time?: delivery l...

We understand that you might not always be available at the time for delivery. We recommend that you have someone wait for the delivery of the package or ha...

Typically your customer pays for delivery. The delivery rates are calculated on checkout and vary based on the following individual or combined factors: W...

For Customers: To return faulty items, reach out to the shop where you made the order and discuss with the seller on how to make a return. For Sellers: ...

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

Anzili delivers to your doorstep. In the event that you won't be home or we're unable to reach you at the time of delivery, we may communicate wi...

When you complete a purchase, you will receive a 6-9 alphanumeric delivery code on your payment SMS from us. You're requested to provide this code t...

Yes. However this depends on the shop from which you're shopping. If the vendor doesn't offer the international shipping, reach out to them to e...

We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly mark...

When delivering within Kenya, your order will arrive within these delivery estimates based on your location and selected shipping speed. Destination Sta...