Anzili Help Center

Follow these general requirements when preparing your packages for delivery via Anzili delivery. Certain products have other specific requirements. Anzili may refuse, return, or repackage any product not packed to the Anzili delivery standards with inadequate or non-compliant packaging at your expense.

You are responsible for packaging and preparing items purchased on your Anzili shop for delivery. Always follow these guidelines.

1. Always verify the delivery address used by your customers to make sure it’s correct and accurate. This is your responsibility
2. Prepare and package items for delivery promptly after they are sold. Prompt packaging means that you prep and pack each item within 15 minutes of purchase, unless you specify otherwise in your order processing time on your Anzili shop website or communicate with your customer about a stock out and communicate the same to the Anzili delivery team.
3. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so ask our delivery team for assistance.
4. Ensure all packages are well labeled with a TO and FROM address, on an attached delivery note or shipping label

Loose products

• Each unit, including multiple-volume book sets, must be contained within a single, secure package.
• Anzili does not accept units that would require Anzili to assemble multiple pieces (for example, wheelbarrows where the handles and legs are separate, but are sold as one piece).
• Units that are not contained in secure packaging, such as loose sleeves or pouches, must be bagged or secured with a non-adhesive band or removable tape.
• Footwear, regardless of material, must be packaged with no shoe material exposed, either in shoe boxes or in carry bags

Sold as set

Boxed units

• Must be six-sided, solid carton
• Must have openings or a lid that will not easily open on its own. If the box can easily open on its own, use tape, glue, or staples to keep it closed.
• Must not collapse when medium pressure is applied to any of the sides.
• If the boxed unit has perforated sides or openings, the product must pass a 1-metre drop test, consisting of one drop on each side, and one drop on a corner. If the product does not pass the drop test, bag it in a soft woven bag.

Bubble wrap

Products with bubble wrap must meet the following criteria:

• Tightly wrapped and taped shut so the product cannot fall out
• Labeled clearly and legibly
• Able to pass a 1-metre drop test on a hard surface without the contents breaking. A drop test consists of five drops:

1. Flat on base
2. Flat on top
3. Flat on longest side
4. Flat on shortest side
5. On a corner

• Bubble wrap may be required because the item is:
  1. Fragile and could be easily damaged during transit
  2. Heavy or dense and could damage other items during transit

Over-boxing

We may require over-boxing when there are safety concerns about shipping and handling. Over-boxing involves placing a prepared or packaged product in a box for added protection, even if the product is already boxed. For products over 5kg, use double-wall corrugated boxes for over-boxing.

Over-boxing is required for the following types of products:

• Sharp items that could puncture packaging materials
• Fragile items that failed a 1-metre drop test after bubble wrap was applied or that could be damaged during shipping and handling
• Hazardous liquids in glass containers over 100ml
• Vinyl records

Hanger removal

Normal-size hangers usually must be removed. Mini-hangers for baby clothes are allowed. The following items cannot be shipped on any kind of hanger: accessories, bras, hats, shorts, socks, hosiery, sweaters, swimwear, and underwear.

The following garments are exceptions that must remain on a hanger:

• Blazers or suit jackets and suits
• Dresses that have a list price of more than $19.99 per item, are formal or evening wear, or contain material that would be damaged if stored flat (for example, full pleating, beading, sequins, or other embellishments such as a floral bow)
• Outerwear with a list price of more than $19.99 per item or where the primary material type is real leather, real fur, or wool
• Pants, shirts, skirts, and sleepwear with a list price of more than $19.99 per item

Tape

Products with this requirement need additional taping beyond what might normally be used to seal a box or poly bag or secure bubble wrap around an item.

Extra taping may be required if the item:

• Might fall out of its packaging if the container is not taped shut
• Might leak if the lid is not taped in place
• Is not fully sealed within the container

Expiration dates

• Expiration dates must be displayed in the format DD-MM-YYYY or MM-YYYY. If the expiration date is printed in a different format, a sticker with the correct format must be applied, covering the original expiration date.
• Expiration-dated products must include the expiration date on the outer box in 36-point or larger font and on the individual units. Lot numbers alone are insufficient.
• Expiration-dated products that require additional preparation, such as bagging or bubble wrap, must have labels with expiration dates applied to the outside of the product prep or packaging to ensure that the expiration date is accessible for Anzili associates during the check-in process.
• Perishable items are not allowed.

Packaging liquids, pastes, gels, and creams

Properly preparing products that are or contain liquids, pastes, gels, and creams can help ensure they are protected from breaking or leaking throughout the delivery process.

Liquids can cause damage during shipping and when stored. Securely pack liquids — including viscous products such as pastes, gels, and creams —to protect buyers, delivery agents, and other products.

• Basic drop test requirements - All liquid, paste, gel, and cream products must be able to withstand a 3-foot drop test without the contents of the container leaking or spilling. A drop test consists of five 1-metre drops onto a hard surface:
  1. Flat on base
  2. Flat on top
  3. Flat on longest side
  4. Flat on shortest side
  5. On a corner